As predicted, there was early-adopter outrage across the United States, as an estimated 40% of PSP units shipped with dead pixel 'issues' at the stateside launch of the long-awaited portable last week.
Although the problems with permanently dark or light pixels were a given for US PSP launch units, many purchasers reacted with surprise and anger, with the Internet igniting with discontent.
Sony Computer Entertainment America, however, has opted to deal with the issue in a slightly more amicable way to its Japanese counterpart, offering replacement screens and units to those dissatisfied with their new console.
The US PSP manual states, “Red, blue, or green spots (bright spots) or black spots (dark spots) may appear in certain locations on the LCD screen. The appearance of such spots is a normal occurrence associated with LCD screens and not a sign of malfunction. LCD screens are made using highly precise technology. However, a very small number of dark pixels or continuously lit pixels exist on each screen.” SCEA representatives have offered an official line that any PSP owners who, after a week or two, find that any dead pixel issues are causing them problems, will have their machine or its screen replaced free of charge, though the time-frame for the postal exchange service was not outlined.
SPOnG expects a similar program to be put into place when the PSP eventually launches in Europe, an event expected to take place in the next three months, though to date, no official line is available.
Although the problems with permanently dark or light pixels were a given for US PSP launch units, many purchasers reacted with surprise and anger, with the Internet igniting with discontent.
Sony Computer Entertainment America, however, has opted to deal with the issue in a slightly more amicable way to its Japanese counterpart, offering replacement screens and units to those dissatisfied with their new console.
The US PSP manual states, “Red, blue, or green spots (bright spots) or black spots (dark spots) may appear in certain locations on the LCD screen. The appearance of such spots is a normal occurrence associated with LCD screens and not a sign of malfunction. LCD screens are made using highly precise technology. However, a very small number of dark pixels or continuously lit pixels exist on each screen.” SCEA representatives have offered an official line that any PSP owners who, after a week or two, find that any dead pixel issues are causing them problems, will have their machine or its screen replaced free of charge, though the time-frame for the postal exchange service was not outlined.
SPOnG expects a similar program to be put into place when the PSP eventually launches in Europe, an event expected to take place in the next three months, though to date, no official line is available.
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Comments
LUPOS 29 Mar 2005 12:15
1/14
sounds alot like that whole "see if it bothers you" line that nintendo got ragged on so badly for. So, where is everyone bashing sony for their misstreatment of customers?
Come on... anyone?
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Come on... anyone?
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SPInGSPOnG 29 Mar 2005 13:22
2/14
Dude, it's exactly the same s**tty attitude. But it is at least four times as likely to have a dead pixel on a 480 x 272 pixel screen than 256x192.
But my PSP has no dead pixels, so I don't care ;-)
But my PSP has no dead pixels, so I don't care ;-)
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LUPOS 29 Mar 2005 13:42
3/14
Rod Todd wrote:
Dude, it's exactly the same s**tty attitude. But it is at least four times as likely to have a dead pixel on a 480 x 272 pixel screen than 256x192.
But my PSP has no dead pixels, so I don't care ;-)
But my PSP has no dead pixels, so I don't care ;-)
actually:
480 x 272 = 130560
256 x 192 = 49152
130560/49152 = 2.65625
sooo by your assumptions sony's attitude is about 2.6 times less s**ty than nintendos but
$150 / $250 = 1.66
so...
49152pixels x 1.66 = 81919 pixels
130560/81919 = 1.6
sooo... nintendos attitude is 1.6 times s**ttier than sonys... except...
DS = 2 screens, sooo....
with the poportionate number of pixels adjusted by cost...
81919*2 = 163838
130560/163838 = .79
there for sony is actually being, roughly, 25% s**ttier than nintendo.
so we can conclude that i am actually just bored at work and killing time :)
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Ditto 29 Mar 2005 14:42
4/14
This is exactly what I wanted to know with my thread:
http://forums.spong.com/en/html/forum/viewThread.jsp?message=10958&thread=1932&forum=8
Sony have the customer wrapped around their little finger.
http://forums.spong.com/en/html/forum/viewThread.jsp?message=10958&thread=1932&forum=8
Sony have the customer wrapped around their little finger.
claudioalex 29 Mar 2005 16:25
5/14
LUPOS you are an expert in maths, impressive
what kind of job do you have? quantic phisics?
I am agree with you, that s**tty atitude of sony will kill them eventually, nobody likes that arrogance in exchange of a good excusses for deliver a defective machine
what kind of job do you have? quantic phisics?
I am agree with you, that s**tty atitude of sony will kill them eventually, nobody likes that arrogance in exchange of a good excusses for deliver a defective machine
LUPOS 29 Mar 2005 16:47
6/14
claudioalex wrote:
LUPOS you are an expert in maths, impressive
what kind of job do you have? quantic phisics?
what kind of job do you have? quantic phisics?
Inventory analyst (A.K.A. spread sheet master)
i write programs in excel to do everything... i have damn near automated my whole job ;P
leaves me alot of free time to get intoruble onlien though.
and yea, sony's is still a bunch of dicks, and i personaly think they just trick people into thinking they arent dicks through fancy advertising and peoples preconceived notion that japanesse people are more honorable than the rest of the world. (a strange notion considering they buy used womens underwear!)
I think its the fact that i know sony has such great talent lying around that pisses me off the most... the fact that a psp is so awsome just makes turds like the ps2 that much more disgracefull. but then the only reason they made the psp so bad is ass is cause they are the underdog, once they over throw nintendo in the handheld market they will start putting out well advertised sub standard hardware just like they did with the ps2, and the suckers will eat it up like they always do. (for refference sake i am concerned that M$ is already going the same route, the xbox360 doesnt seem like it is going to be nearly as powerfull as the ps3. All i can do is pray they level out and become consisten rivals... and leave poor nintendo alone!)
"clowns to the left of me, jokers to the right"
... here i am stuck in the middle with nintendo :) i miss old sega so much... im never going to get shenmue 3 now. Thank goodness capcom still makes some trully special things sometimes.
im rambling again, ill stop :)
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Ditto 29 Mar 2005 17:00
7/14
LUPOS wrote:
and yea, sony's is still a bunch of dicks, and i personaly think they just trick people into thinking they arent dicks through fancy advertising and peoples preconceived notion that japanesse people are more honorable than the rest of the world. (a strange notion considering they buy used womens underwear!)
I think that Sony produce average kit with above average aesthetics and above average marketing.
When I'm buying consumer electronics I tend to go for Samsung and the like. I avoid all Sony products.
LUPOS 29 Mar 2005 17:05
8/14
Adam M wrote:
I think that Sony produce average kit with above average aesthetics and above average marketing.
When I'm buying consumer electronics I tend to go for Samsung and the like. I avoid all Sony products.
my tv and dvd player are both samsung... top shelf products without the inflated price!
config 29 Mar 2005 17:49
9/14
I buy based on features, aesthetics, price and percieved quality.
Only the latter brings brand into the equation, and then I try to go on first and second hand experience.
Having only ever owned Sony products in the form of a PS1, PS2 and a Trinitron "portable" TV, all of which have, to date, run without fault (excepting minor breaking at the hands of my daughter), I'd buy Sony if the other factors were met.
That almost happened the other day when I saw Dabs were selling a Sony MP3/CD car stereo at a well good price, but it fell down on the aesthetics - which I was happy to pay another 20 quid for...
Only the latter brings brand into the equation, and then I try to go on first and second hand experience.
Having only ever owned Sony products in the form of a PS1, PS2 and a Trinitron "portable" TV, all of which have, to date, run without fault (excepting minor breaking at the hands of my daughter), I'd buy Sony if the other factors were met.
That almost happened the other day when I saw Dabs were selling a Sony MP3/CD car stereo at a well good price, but it fell down on the aesthetics - which I was happy to pay another 20 quid for...
kid_77 29 Mar 2005 17:54
10/14
Rod Todd wrote:
Dude, it's exactly the same s**tty attitude. But it is at least four times as likely to have a dead pixel on a 480 x 272 pixel screen than 256x192.
But my PSP has no dead pixels, so I don't care ;-)
But my PSP has no dead pixels, so I don't care ;-)
Same here! That's 2 out of 2 with perfect screens so far. I think this is just some underhand Ninty propaganda ;)
shediesinred 29 Mar 2005 19:37
11/14
I’m personally not having any pixel issues.. but I did get a pretty funny surprise when I booted my PSP up and played for the first time.. the refresh rate.. on the screen… sucks. Really bad, you can tell when your watching the trailers that come with the unit that the ghosting issues are more severe then we were led to believe, its not the worst I’ve even seen, by any means.. but it’s much more then I expected. Some DS games that I’ve played run at a silky smooth 60 fps and never have ghosting issues.. but I guess that’s the price we pay for a screen this clear.
config 30 Mar 2005 08:13
12/14
Excellent workings there, Lupos. However, as LCD panels grow in number of pixels the yield drops as they become more difficult to manufacture. Not sure what or if there's a figure to describe this drop in yield, or even if it's linear or logarithmic. Either way, I tyink you should introduce a notion a factor - let's call it the "F" factor - into your calculations!
:)
:)
Ditto 30 Mar 2005 09:21
13/14
config wrote:
Either way, I tyink you should introduce a notion a factor - let's call it the "F" factor - into your calculations!
*Gasp* Not factor "F"!
I suppose it depends if you want two screens with no dead pixels or one screen with a few.
kid_77 30 Mar 2005 10:26
14/14
Exponential yield models!
*brain melts and oozes out of ear*
*brain melts and oozes out of ear*